If you received your denial of receipt via our chatbot we will have already sent you an email including details including next steps.
Please search your inbox / junk folder for an email including the subject 'Re: Chat - Your Parcel Investigation'. Once you've located this email you can then press reply and attach your completed form to send it back to us.
If you received your denial of receipt form, from Customer Service then you can reply to that email with your completed form.