Returns
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
- Can I return more than one order in the same parcel? No. Please return each order separately and include any packaging that forms part of the goods with your valid proof ...
- Orders Prior to Monday 11th August 2025 If you purchased goods prior to 11 August 2025 and would like to either (i) return items purchased within the 28 days...
- Return an item bought online, shipped from a brand partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- I need to return an item bought online Purchased or have an order prior to Monday 11th August 2025? Please check out important information regarding the adm...
Refunds
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- How will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation e...