If you purchased goods prior to 11 August 2025 and would like to either (i) return items purchased within the 28 days leading up to that date, or (ii) make a claim under your warranty for faulty goods, please contact ebuyeruk@frpadvisory.com for assistance with your enquiry. For goods purchased after 11 August 2025 please contact our customer service team.
| Question | Answer |
| What happened to Ebuyer? | Ebuyer Limited entered administration on [11th August 2025]. The company is now being managed by appointed administrators. |
| I placed an order with Ebuyer before it went into administration – will I still receive my product? | You will need to contact the appointed administrators directly, as we are unable to fulfil or dispatch any orders placed before 11 August 2025. |
| My order hasn’t arrived – can you send me a replacement? | Unfortunately, we cannot replace orders placed before Ebuyer entered administration. Please contact the administrators for further advice. |
| I want a refund for an order I placed before administration – what should I do? | We are unable to process refunds for orders placed before 11 August 2025. Refund claims must be submitted to the administrators at ebuyeruk@frpadvisory.com. |
| My product is faulty – can you repair or replace it under warranty? | If your purchase was made before 11 August 2025, please contact the administrators at ebuyeruk@frpadvisory.com. We cannot honour warranties from the former business. |
| Can I claim under manufacturer warranty instead? | You may still be able to claim directly with the manufacturer. Please check your product documentation or the manufacturer’s website. |
| I returned an item to Ebuyer before administration but haven’t had a refund – what happens now? | You will need to raise this with the administrators at ebuyeruk@frpadvisory.com, as we cannot issue refunds for the old company. |
| How do I contact the administrators? | FRP Advisory ebuyeruk@frpadvisory.com |
| I purchased after Ebuyer went into administration – does this affect me? | No. Any orders placed with the new business after 11 August 2025 will be processed as normal and are covered under our terms. |
| Can you give me an update on my claim with the administrators? | We have no access to the old company’s systems or records. You will need to follow up directly with the administrators. |
| What happens to my personal data from the old Ebuyer account? | The administrators are responsible for data held by the former company. Any queries should be directed to them at ebuyeruk@frpadvisory.com. |
| Where can I find the official administration notice? | You can view the official notice and further information on the administrators’ website. |