Purchased or have an order prior to Monday 11th August 2025?
Please check out important information regarding the administration of Ebuyer.com.
If you purchased goods prior to 11 August 2025 and would like to either (i) return items purchased within the 28 days leading up to that date, or (ii) make a claim under your warranty for faulty goods, please contact ebuyeruk@frpadvisory.com for assistance with your enquiry.
For goods purchased after 11 August 2025 please contact our customer service team and use the information below.
| You have 28 days to return your item |
You pay from £4.99 per return | Once returned, allow 14 days to be refunded |
How to return an online order
| 1 | Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached. |
|
2 |
Press the 'START A RETURN' button & login to the returns portal with your order number and email address. Just to let you know, you will be directed to the Sports Direct returns portal for the foreseeable future. |
|
3 |
Follow the steps on the returns portal to schedule your return and generate your returns label. This will also provide instructions on what to do next. |
| 4 | Return your parcel & allow 14 days for your return to be processed. We'll automatically keep you updated via email. |
Other important information related to returns
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.